Login !
If you are a new user, please register here
or
Leave details and we'll contact you
Name *
E-mail *
Phone *

 * required field
  

We are pleased to announce that starting 16 July 2012 1SIM lowers data rates in the following countries: Belarus, Georgia, Indonesia, Israel, Japan, Kazakstan, Malaysia, Ukraine, United States




We are glad to inform You that with effect from August,15 2012 outbound calls in Bulgaria will be lowered to 2.10 NIS and incoming calls will be free of charge




Also please be kindly informed, that starting August,15 2012 inbound calls will be free of charge in: Anguilla, Antigua and Barbuda, Barbados, Virgin Islands, British, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Turks and Caicos Islands




חדש!!!
Free calls from Skype to 1SIM

How it works ?

FaceBook

Frequently Asked Questions

What is a SIM card ?

Where do I insert my SIM card?

Does the SIM card have an expiration date?

Does the credit on my SIM card has expiration date?

How do I dial?

How do I call Helpdesk?

How do I check my credit?

How come I get to pay less using the SIM card?

Where does it work?

What happens if I lose my SIM card?

What are the call rates?

How do I add credit on my SIM card?

Can I keep my own mobile number while using the SIM card?

How will I know when I run out of credit on my SIM card?

How can I save the contact list from my original phone?

What are the SIM cards prices?

Do I need to subscribe?

What happens once I make the purchase?

What do I get in the package?

How do I unlock my mobile phone to accept the new SIM card (SIM Lock)?


What is a SIM card?

A SIM card is your mobile phone identity card. Global SIM card allows you to change your mobile phone and still keep your number and contacts information. The significance of this technology is by creating a tool (SIM card) which adjusts itself in each country to the local cellular network that operates under GSM.

Back to Top

Where do I insert my SIM card?

In most mobile phones, the SIM card is inserted in the back of the phone, behind the battery. In some mobile phones, the SIM card is inserted at the bottom, or the side of the phone.

Back to Top

Does the SIM card have an expiration date?

Yes!
Technologically the SIM card never expires. However, it could be blocked by supplier if no activity was recorded during 2 years (International Telecom Law). In order to maintain the SIM active you need to use it at least once a year (send an SMS or place a call).

Back to Top

Does the credit on my SIM card has expiration date?

Yes!
The credit loaded on the SIM card expires together with the SIM. Keep the SIM active and the credit will remain active. After a period of 2 years without usage the credit will expire (as well as the SIM) and no refund will be issued.

Back to Top

How do I dial?

While making a call from your mobile phone using the global SIM card, the number should be dialed including country code. Also when calling a local number in the area you are in. The SIM works only with cellphones that supports SIM technology. In some devices there will be need to add a dialing prefix. For further verification regarding your cellular device compatibility please contact Customer Support.

Back to Top

How do I call Helpdesk?

You may call Helpdesk from your handset, once the SIM card is inserted. Each SIM card product uses a different short code. See the product page for exact number.

Back to Top

How do I check my credit?

The credit check is done using you handset once the SIM is inserted and at all time while it is placed in the handset. You may dial an access number and the credit amount will appear on your handset’s screen. In some cases, it will be sent to your handset as a text message.

Back to Top

How come I get to pay less using the SIM card?

The grandeur of the SIM companies is in their ability to use existing telecommunication infrastructure in order to establish new networks. The efficiency and reduction in infrastructures expenses allows the SIM companies to offer attractive rates to their customers.

Back to Top

Where does it work?

The GSM broadcast is a communication system active all over the globe. There are still few areas where the connectivity is low as the telecommunication infrastructure in these areas are poor.

See Access List

Back to Top

What happens if I lose my SIM card?

1SIM and the suppliers of the SIM card are not responsible in a case where the card is lost or stolen.

Back to Top

What are the call rates?

See the Pricelist

Back to Top

How do I add credit on my SIM card?

There are several options:
1. On the website, using your credit card.
2. Calling customer service from your handset and using credit card.
3. Contacting a reseller, using your credit card or cash.
4. An automatic recharge set on the website, using your credit card.

Back to Top

Can I keep my own mobile number while using the SIM card?

There is an option to activate “follow me” service from the Israeli mobile number to the SIM card, in spite of this, the cellular companies do not yet allow it. For further information, please contact 1SIM customer service.

Back to Top

How will I know when I run out of credit on my SIM card?

When the credit on your SIM card is lower then a certain amount it will make a sound signal at the beginning of the call. Most SIM cards will have a voice message announcing the amount of credit and minutes available.

Back to Top

How can I save the contact list from my original phone?

In order to save the contacts from your original SIM card, you should copy all the contacts onto your mobile phone. Once that is done, you replace the original SIM with the Global SIM, and copy the contacts from the mobile phone onto the new SIM card. That way your contacts will be with you anywhere you go.

Back to Top

What are the SIM cards prices?

Global SIM – 90 NIS
VAT and basic - registered mail - shipment included.

Back to Top

Do I need to subscribe?

There is no obligation to the service, and the company, and the SIM card stays with you.

Back to Top

What happens once I make the purchase?

Once a purchase is made, a SIM card package is sent to the client and the registration is done by our customer service.

Back to Top

What do I get in the package?

In the starter SIM package you will receive a SIM card, a number, a guidance booklet, and gift of credit on your SIM card (€ or $, according to the kind of card you bought).

Back to Top

How do I unlock my mobile phone to accept the new SIM card (SIM Lock)?

There are several options to open the SIM lock, some are free and others are including charges.
1. Opening the SIM Lock at your mobile provider center.
2. Opening the SIM Lock at local mobile stores.
3. There are numerous sites on the Internet that provide information, software or online services to unlock mobile phones. In most cases it's free of charge.

Back to Top

A little card for the big World!